Shipping & Delivery

Shipping & Delivery

**Shipping and delivery update - AU & NZ Customers**
23/03/2022 - Due to the current COVID-19 situation in Australia, our local freight provider, Australia Post, has advised they are still experiencing delays of between 2-4 business days on top of their normal estimated delivery times.


We are working very closely with Australia Post to ensure the impact on our amazing customers is minimal, however, this is unfortunately out of our control. For more information, please visit: https://auspost.com.au/service-updates/domestic-delivery-times


If you think your order has been affected, please reach out to our Customer Experience team and we will be more than happy to help –

contact@officialalphaline.com


***************


Here at Alphaline, we strive to provide our community with the best possible online shopping experience.


This is why we partner with the most reputable freight companies to ensure you receive the quickest and most efficient delivery times possible.


Alphaline is based in Sydney, Australia and we ship worldwide.


We deliver to over 200 countries including; the USA, Canada, United Kingdom, Asia, New Zealand and certain countries in Europe.


Shipping times and costs will vary depending on your delivery location and shipping method.


Alphaline sends all parcels via a pre-paid, traceable, safe method of delivery. Shipping times are indicative of the date of dispatch, not the date of order.


Australia & New Zealand Shipping


Australian orders are sent using Australia Post’s Parcel Post service.
We offer FREE SHIPPING for orders over $99.00 AUD, and a $10 AUD flat rate applies to orders under $99 AUD.

If you’d like to receive your items quicker, we also offer an Express Post option for an additional $5 AUD which can be added during the ‘Shipping Options’ section at checkout.


Generally, Parcel Post deliveries arrive within 3 to 7 business days depending on your location, however, this is only an estimate and cannot be guaranteed by Australia Post or Alphaline.

LOCATION

CARRIER

ORDER VALUE

SHIPPING COST

METHOD

DELIVERY TIMES

Australia

Australia Post - Parcel Post

< $99.00 AUD

$10.00 AUD

Parcel Post

3 - 7 Business Days*

> $99.00 AUD

Free

Australia Post - Express Post

Available on all orders

Additional $5.00 AUD

Express Post

2 - 5 Business Days*


New Zealand customers can choose to have their orders sent EXPRESS via DHL, or STANDARD TRACKED SHIPPING using the Australia Post International Shipping service.


All orders over $150.00 NZD receive FREE EXPRESS SHIPPING!*

 

LOCATION

CARRIER

ORDER VALUE

SHIPPING COST

METHOD

DELIVERY TIMES

New Zealand

DHL Express

< $150.00 NZD

$16.00 NZD

Express

2 - 5 Business Days*

Australia Post International

< $150.00 NZD

$11.00 NZD

Standard Tracked Shipping

5 - 8 Business Days*

DHL Express

> $150.00 NZD

FREE*

Express

2 - 5 Business Days*


*The above delivery times for all countries are estimates only and not guaranteed by DHL, Australia Post or Alphaline.


International Shipping - USA





LOCATION

CARRIER

SHIPPING COST

METHOD

DELIVERY TIMES

USA

DHL Express

$18.50 USD*

Express

3 - 6 Business Days**

Australia Post - Express

$14.50 USD*

Express

5 - 7 Business Days*

Australia Post - Tracked Shipping

$10.95 USD*

Standard Tracked Shipping

10 - 15 Business Days*


*Please note the above Shipping Costs are based on current exchange rates and may fluctuate.


International Shipping - Rest of the World


Alphaline offers multiple global shipping options, all orders are sent from our facility in Sydney, Australia.


Delivery times may vary depending on the service available, please refer to the table below to view all the options and delivery times.

Please note, these are estimates only and not guaranteed by the freight providers or Alphaline.


It is also important to note that orders shipped to some international countries (in particular the UK, EU, CA and some countries in Asia) may incur customs duties and taxes* which are required to be paid by the customer prior to final delivery.
If you are unsure whether this is applicable for your destination country we recommend you contact your local customs office for more information.

LOCATION

CARRIER

SHIPPING COST

METHOD

DELIVERY TIMES

Canada

DHL Express

$23.50 CAD

Express

3 - 6 Business Days**

Australia Post - Tracked Shipping

$13.95 CAD

Standard Tracked Shipping

10 - 15 Business Days**

United Kingdom

DHL Express

£14 GBP

Express

3 - 6 Business Days**

Australia Post - Tracked Shipping

£9 GBP

Standard Tracked Shipping

10 - 15 Business Days**

Europe

DHL Express

€17 EURO

Express

3 - 6 Business Days**

Australia Post - Tracked Shipping

€10 EURO

Standard Tracked Shipping

10 - 20 Business Days**

Asia

DHL Express

$18.50 USD

Express

2 - 5 Business Days**

Australia Post - Tracked Shipping

$10.95 USD

Standard Tracked Shipping

5 - 25 Business Days**


*Please note, all customs duties and taxes are enforced by local governments and are in no way connected to, imposed or controlled by Alphaline or our freight provider.

**The above delivery times for all countries are estimates only and not guaranteed by DHL, Australia Post or Alphaline.